This Privacy & Cookie Policy explains how Chandan Saha, trading as Trelio Digital ("Trelio Digital", "we", "us", "our"), collects, uses, stores, and protects personal information, and how we use cookies, in connection with this website (trelio.co.za) and our contact form, in line with South Africa's Protection of Personal Information Act 4 of 2013 ("POPIA").
This policy applies to visitors to this website and to prospective and existing clients who contact us. It does not cover websites we build for our clients, each of those sites should have its own privacy and cookie policy covering how that client collects and uses information from their own visitors.
Trelio Digital is the "responsible party" under POPIA for the personal information described in this policy, meaning we determine how and why it is processed. Chandan Saha acts as our Information Officer, the person responsible for POPIA compliance and for handling any requests or concerns you raise under this policy.
We collect personal information in two ways: what you give us directly, and what is collected automatically as you browse.
When you submit our contact form to request a quote, we collect:
If you contact us directly by email, phone, or WhatsApp instead of the form, we collect whatever information you share with us through that channel.
Like most websites, this site automatically collects some technical information as you browse, such as your approximate location (based on IP address), browser and device type, pages viewed, and how you arrived at the site. This happens through the cookies and similar technologies described in clause 5.
We process your personal information for the following purposes, and on the following lawful grounds under POPIA:
Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, like your preferences or how you found the page, and are widely used to make websites work properly and to understand how they're used. Some cookies are set directly by this site ("first-party"), and others are set by tools embedded in the page, such as Google Analytics ("third-party").
| Category | Purpose | Requires your consent? |
|---|---|---|
| Necessary | Remembers your cookie preference, keeps the site functioning | No, always active |
| Analytics | Google Analytics, to understand site usage | Yes |
| Advertising | Meta Pixel, if enabled, for ad measurement | Yes |
| Functional | Chat widget, if enabled, to run live chat | Yes |
These cookies are essential for the site to work as intended, mainly to remember the choice you make in our cookie banner so we don't ask you again on every page. Because they're essential, they don't require your consent and can't be switched off through the banner.
| Name | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your accept/reject choice from the cookie banner | 12 months |
With your consent, we use Google Analytics to understand how visitors use this site, such as which pages are popular and how people find us, so we can improve it. This data is aggregated and doesn't identify you personally.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | Up to 2 years |
| _ga_<container-id> | Google Analytics | Persists session state for Google Analytics 4 | Up to 2 years |
Where enabled, we may use the Meta Pixel to measure the effectiveness of advertising and understand actions visitors take after seeing an ad. This is only active if you've accepted advertising cookies in our banner.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta | Tracks visits across websites for ad measurement | 90 days |
| fr | Meta | Delivers, measures, and improves relevance of ads | 90 days |
Where enabled, a chat widget may set cookies to remember an ongoing conversation or your chat session, so you don't have to start over if you navigate between pages. This is only active if you've accepted functional cookies in our banner.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| To be confirmed | Chat widget provider | Maintains chat session | Varies by provider |
When you first visit trelio.co.za, our cookie banner lets you accept or reject non-essential cookies (analytics, advertising, and functional) before they're set. You can change your choice at any time using the cookie preferences link in the site footer.
You can also control or delete cookies through your browser settings at any time, most browsers let you block cookies entirely or clear existing ones. Bear in mind that blocking all cookies may affect how parts of this site, or others, function.
For more detail on how our third-party providers handle information collected through their cookies, see their own policies:
We don't sell, rent, or trade your personal information. We share it only where necessary to run our business and this website, with:
Each of these third parties only receives the information necessary for the service they provide, and is not permitted to use it for their own independent purposes.
Some of the third parties described in clause 6, including our hosting provider, Google Analytics, and Meta, are located outside South Africa. This means your personal information may be processed on servers outside the country.
Where this happens, we take reasonable steps to ensure your information receives a level of protection substantially similar to what POPIA requires, including relying on providers that are themselves bound by data protection obligations (such as the EU's GDPR, where applicable) and, where relevant, standard contractual safeguards. By using this website and submitting your information to us, you acknowledge that it may be processed outside South Africa on this basis.
| Type of information | Retention period |
|---|---|
| Contact form enquiries that don't lead to a Project | 6 months from submission, then deleted |
| Client and Project records (invoices, correspondence, project files) | For the duration of our relationship, plus 5 years afterward, to meet standard South African tax and accounting record-keeping requirements |
| Google Analytics data | As set out in clause 5 |
Where we no longer have a genuine business or legal reason to keep information, we securely delete or anonymise it.
We take reasonable technical and organisational measures to protect the personal information we hold against loss, unauthorised access, alteration, or disclosure, including relying on reputable, security-conscious hosting and software providers. No method of transmission or storage is completely secure, but we work to keep risk as low as reasonably possible.
If we become aware of a security compromise that has affected your personal information, we will notify you and the Information Regulator as required under POPIA.
We do not send unsolicited marketing emails, SMSes, or WhatsApp messages. If we ever wish to send you marketing communications beyond direct replies to your enquiry, we will ask for your consent first, and you can withdraw that consent at any time by contacting us or using the unsubscribe option in the message itself.
This website and our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian, as required under POPIA. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can remove it.
Under POPIA, you have the right to:
To exercise any of these rights, contact us using the details in clause 14. We will respond within a reasonable time and may need to verify your identity first.
We may update this Privacy & Cookie Policy from time to time to reflect changes in how we operate, the tools we use, or the law. The updated version will be posted on this page with a new "last updated" date. Where changes are material, or where we start using a new type of cookie, we will take reasonable steps to bring them to your attention and ask for consent again where required.
For any question about this policy, or to exercise any of your rights under clause 12, contact our Information Officer:
If you're not satisfied with how we've handled your personal information, we'd genuinely appreciate the chance to sort it out directly first, using the contact details above. If you'd still like to take it further, you can lodge a complaint with South Africa's Information Regulator:
We use cookies to run this site and, with your permission, to understand how it's used. See our Privacy & Cookie Policy for detail.
Choose which categories of cookies you're comfortable with. You can change this at any time.